Shipping policy
Shipping & Delivery
We are excited to process your order as quickly as possible and get your items on their way to you.
Here you will find all important information about shipping, delivery and your order status.
Where Do We Deliver?
We currently deliver to customers in the United Kingdom.
If you are unsure whether we can deliver to your location, please contact us before placing your order:
londonnovera@gmail.com
Order Processing
Your order will usually be processed within 1–5 business days.
Once your order has been dispatched, you will receive a confirmation email with your tracking details, where available.
Please note that processing times may be longer during busy periods, public holidays or promotional events.
Estimated Delivery Times
We work with trusted international fulfilment partners to offer unique products at fair prices.
This means that delivery may take a little longer than standard domestic shipping.
Estimated delivery time to the United Kingdom:
7–20 business days
The exact delivery time may depend on the product, destination, customs clearance and the local delivery service.
If your order has not arrived after 30 business days, please contact us and we will look into it for you.
Split Deliveries
If you order multiple items, your order may arrive in separate parcels.
This can happen when items are shipped from different fulfilment locations or when it helps speed up delivery.
You will not be charged any additional shipping costs for split deliveries.
Customs & Import Fees
Depending on the product and shipping location, customs duties, import taxes or additional fees may apply.
These charges are the responsibility of the customer.
We have no control over customs charges and are not responsible for delays caused by customs clearance or local import checks.
Delivery Delays
We always do our best to make sure your order arrives as quickly as possible.
However, delays may sometimes occur due to circumstances beyond our control, such as:
Customs checks
Public holidays
High parcel volumes
Courier delays
Strikes or disruptions with delivery services
Incorrect or incomplete shipping information
If your order has not arrived after 30 business days, please contact us so we can review the situation.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order.
Novera is not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible:
londonnovera@gmail.com
Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within the estimated delivery period, please contact our customer support team.
We will review the tracking information and work with our fulfilment partners to find a suitable solution.
Questions?
Need help with shipping, tracking or your order status?
Contact us anytime at:
londonnovera@gmail.com
We are happy to help.
Thank you for shopping with Novera.
